Important Booking Conditions

Please read these Important Booking Conditions carefully as they apply to all bookings made through this web site.

Prices and Conditions

Prices and conditions featured on this web site are current at the time of publication but are subject to change without notice. Prices may vary due to peak demand periods, changes in surcharges, fees, taxes or currency fluctuations.

Prices listed are either per room or per person as stipulated on the website. All prices are in Australian Dollars and include GST where applicable. Prices do not include transport from the home port to the holiday destination and/or return, items of a personal nature, meals, transfers, supplier imposed levies and existing or proposed taxes and government charges, unless otherwise indicated.

If we have to change any part of your booking for reasons beyond our control, for example, an Accommodation Supplier overbooks accommodation, we will notify you. If any such changes result in the itinerary costing more or otherwise being materially different from that originally booked, then you may cancel the holiday and we will refund any monies already paid less the booking fee and any charges levied by Suppliers.

Some Suppliers may impose conditions that vary from the conditions stated on this website.

Children's Prices

In most cases, children's prices for accommodation featured on this web site refer to children occupying the same room/unit with at least two adults and using existing bedding. Additional charges may apply if extra beds (including rollaways and cots) are required.

Deposits and Final Payment

For bookings made online

Full payment must be made at the time of booking. Only upon payment do you have a final booking with the Supplier of the relevant good and/or service. In arranging your booking, we are acting as the agent of the Supplier for the relevant Product, and at no time do you have a contract with us.

You must be at least 18 years of age in order to make a booking and you must provide the following information when making a booking:

• Your full name
• Your email address
• Your credit card details
• Contact daytime telephone number

You must ensure that your credit card details and email address are correct and valid at the time of booking. We take no responsibility for any incorrect information submitted.

Once your credit card details are processed, your booking details are automatically sent to the Supplier and a booking receipt and invoice are sent to your registered e-mail address. The booking receipt will need to be printed and presented to the Supplier upon check-in.

For bookings made with our reservations team via the telephone

The following specific conditions apply for Cruise & Sail Holidays and Rail Tours:

Preferred Methods of Payment

Our preferred methods of payment include:

• Online/Internet Banking*

For our bank details regarding online/internet banking, please contact our reservations team and follow the payments selection. (This is not available to international customers).

• Credit/Charge Card (Mastercard, Visa and American Express)

Bonds

Bonds or credit card imprints are required by Car and Campervan Hire Suppliers, Yacht Charters and by most Accommodation Suppliers at the time of check-in to cover incidentals and fees not included in your holiday cost. Other bonds may apply at certain times of the year.

Amendment Fees

Any amendment to the booking is subject to the approval of the relevant Supplier. Any approved change to the booking prior to, at or after making final payment will incur an amendment fee of $27 in addition to any fees imposed by the Supplier. Amendments to Last Minute Rate bookings are not permitted.

Cancellations and Refunds

Late Bookings

A fee of $20 will be charged for any late booking which necessitates documents being forwarded by Registered Post, Express Post or Courier.

Travelling Without Tickets

In the case of short notice bookings, we can arrange for documents to be sent directly to the Supplier.

Photographs

Images displayed on this web site are included as a guide only. Hotel room photographs are representative only and actual rooms occupied may vary in décor and inclusions from those shown.

Responsibility

Information featured on this web site has been supplied by the people and organisations (Suppliers) providing the various goods and/or services (Products). In supplying this information to you, we are acting as the agent of such Suppliers. Irrespective of any measures taken by us to ensure the information featured on this site is accurate at the time of publication, we disclaim and will be exempt from liability in respect of anything misleading, false, incomplete or inaccurate and any errors, mis-description and all associated disappointment, loss, expense, damage, inconvenience, delay, death, shock, illness or injury, however caused.

We do not control the manner in which Products featured within this site are provided. We disclaim and will be exempt from liability for anything to do with the supply of such Products. This includes liability (whether as a matter of contract, tort, statute, restitution, or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay. This limitation of liability also applies irrespective of the cause, including negligence of us or a Supplier, withdrawal, cancellation or failure to provide a Product, delay, any variation in the Product, the provision of substitute Products or a change in the Supplier. Without limitation, we will not be responsible if the Product is not available due to inclement weather conditions or other Acts of God, civil disturbances, fire, floods, acts of Government or any other authorities, accident to or failure of machinery or equipment or industrial action.

Identification

You may be asked to present photo identification to the Supplier upon check in.

Travel Insurance

We strongly recommend travel insurance as it may protect you if you cancel your holiday due to unforeseen circumstances.

Transfers

Some Accommodation Suppliers provide courtesy transfers from airports/railway stations. It is essential that these transfers are pre-booked. Some Tour Suppliers provide complimentary pick up and return to your holiday accommodation. All tours and transfers must be re-confirmed with the Supplier 24 hours prior to departure directly with the service provider.

Tours

Some tours require a minimum number of passengers to operate. If minimum numbers are not achieved tours may be cancelled at short notice. Additionally, some Suppliers reserve the right to cancel departures for other reasons. Some tours and itineraries may also vary and attractions may be substituted due to seasonal conditions. We will not be held liable for a service variation, cancellation, delay or withdrawal, or a Supplier's failure to notify you.

Important Note

In the case of any problem, it is imperative you inform the Supplier immediately in order for the Supplier to rectify the situation as quickly and efficiently as possible. If you do not do so it may hinder the ability of the Supplier to resolve your concerns and to ensure your stay is exactly to your liking.

International Passport and Visa Requirements

It is the passenger’s responsibility to ensure that they are in possession of any visas required for their destination. Australian Passport holders can check http://www.dfat.gov.au/visas for information. Requirements for other nationalities / Passport holders may vary and should be checked with the relevant issuing authority. Passports are normally required to be valid for at least 6 months beyond the date of re-entry into Australia.

Please check any 'Travel Advice' notices issued by the Australian Department of Foreign Affairs and Trade prior to commencement of travel. Information can be accessed at http://www.smartraveller.gov.au.