Melbourne Aquarium - General Admission

Important Information:

TERMS and CONDITIONS please read carefully:

ALL DIVE EXPERIENCES ARE NON-REFUNDABLE. THEY MAY HOWEVER BE
TRANSFERRED TO ANOTHER PERSON. DIVING HQ MUST BE NOTIFIED PRIOR TO
TRANSFER OF VOUCHER.

ALL GIFT CERTIFICATES ARE VALID FOR 3 MONTHS FROM THE DATE OF
PURCHASE. EXTENSIONS WILL ONLY BE AT THE DISCRETION OF DIVING HQ UNDER
EXCEPTIONAL CIRCUMSTANCES AND WILL INCUR AN ADMINISTRATION FEE.

Diving HQ reserves the right to cancel, alter or amend any of the times and dates without notice if operational or other circumstances require us to do so. If Diving HQ cancels, postpones or alters any of the dive events at any given time the participant accepts that Diving HQ is not responsible or liable for any external costs. Examples would include travel costs and hotel costs. NB. This list is not exhaustive.

If the diver fails to appear for the dive without prior written notification the dive and all payments will be forfeited. Methods of contact can be made through e-mail, fax or post. Telephone cancellations will not be accepted. If you are unable to participate on the given day, we will be happy to reschedule your dive provided no less than 14 days notice is given. This 14 day notice will be strictly adhered to. If the diver gives less than 14 days notice then additional booking charges will be incurred.

It is mandatory for all non qualified divers to complete a medical declaration for resort diving prior to the dive. The medical form must be returned to Diving HQ no later than 14 days prior to the dive. This is a basic health questionnaire. If the diver answers yes to any question that indicates a contraindication to diving the diver will require an additional form to be signed by an appropriate medical practitioner prior to commencing the dive. Please note doctors may charge additional fees.

If this is a surprise gift please be aware that if the diver answers yes to one or more of the questions on the resort dive medical form, their dive will be postponed until a later date when they can present a valid Doctor's certificate (14 days notice still required). Diving HQ dive instructors reserve the right to refuse medical notes if they feel that the diver is unsuitable to participate and could possibly jeopardise the Health and Safety of themselves and other participants.

All divers must present their letter of confirmation and gift voucher (if applicable) upon arrival. Qualified divers must bring all SCUBA certifications, current and up to date log books or proof of dives within the last twelve months. Failure to do so will result in the cancellation of your dive and no refunds will be given. We can arrange refresher programs if required.

Once the pool training and or briefings have begun, no refunds will be given unless operational issues force Diving HQ staff to cancel the session.

It is the responsibility of the diver to arrive in time for briefing and pool sessions. If the diver arrives late, Diving HQ reserves the right to determine if the diver can participate in the dive. It is wholly at the discretion of Diving HQ if rescheduling will be allowed. A rescheduling fee will apply.

Non Qualified Divers and Qualified Divers under the age of 18 must have a parent or legal guardian present on the day of the event. Qualified divers between the age of 12 and 15 must have a parent or legal guardian with the same, equivalent or higher qualification who will be diving with them (written permission must also be provided from parent).

Payment / purchase of a shark dives by yourself or by another person determines full acceptance of these terms and conditions.